Shipping policy
Shipping Policy
Last updated: October 13, 2026
Thank you for shopping with Counter Guard™. We strive to process and ship your order promptly and provide clear information about shipping costs and delivery expectations.
Shipping Destinations
We currently ship exclusively to the contiguous 48 United States.
We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.
Order Processing
Orders are typically processed and prepared for shipment within 1–2 business days after payment confirmation.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will generally begin processing on the next business day.
During periods of unusually high order volume or unexpected disruptions, processing may take longer. We will make reasonable efforts to communicate significant delays.
Shipping Methods and Delivery Estimates
We currently offer standard shipping only.
Estimated transit time after shipment is 3–5 business days, depending on the destination and carrier.
The total estimated delivery time is approximately 4–7 business days from order placement, excluding weekends and holidays.
Delivery estimates are not guarantees. Actual delivery times may vary due to carrier operations, weather, holidays, or other circumstances beyond our control.
Shipping Rates and Promotions
Shipping charges are calculated and displayed during checkout before you complete your purchase.
From time to time, Counter Guard may offer promotional free shipping through discount codes or other special offers.
Any applicable shipping discount will be reflected at checkout.
Free-shipping promotions may be subject to specific eligibility requirements, which will be disclosed with the offer.
Order Tracking
When tracking information is available, it will be provided through your shipping confirmation email.
Please allow time for the carrier to update tracking information after the package has been accepted.
Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If you discover an error in your shipping address, please contact us promptly at support@shopcounterguard.com.
We will attempt to accommodate address corrections before shipment, but changes cannot be guaranteed once an order has been processed or dispatched.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility, where permitted by law.
Delayed, Lost, or Damaged Shipments
If your shipment is significantly delayed, appears lost, or arrives damaged, please contact us at support@shopcounterguard.com with your order number and details of the issue.
We will investigate the matter and work toward an appropriate resolution.
Nothing in this policy limits your rights under applicable consumer protection laws.
Returns
For information about returning an item, please refer to our Refund & Return Policy.
Customers are responsible for return shipping costs for standard eligible returns. Original promotional free-shipping costs are not deducted from merchandise refunds.
Contact Us
For shipping questions or assistance with an order, contact:
Counter Guard™ is a product of SKY Global LLC.