Refund & Return Policy

Last updated: October 13, 2026

At Counter Guard™, we want you to be satisfied with your purchase. If you need to return a product, please review the following policy.

30-Day Return Window

We accept eligible returns requested within 30 calendar days of the original purchase date.

To qualify for a return, the product must:

• Be unused, uninstalled, uncut, unaltered, and in like-new, resalable condition.

• Be returned in its original packaging, with all strips and components included.

• Be accompanied by proof of purchase or a valid order number.

Opening the packaging does not automatically disqualify a return, provided the product meets all the conditions above.

Products that have been cut to size, installed, used, altered, damaged after delivery, or returned with missing components are not eligible for a standard return.

How to Request a Return

To initiate a return, visit our Contact Us page and select Returns.

Please provide:

• Your order number, if available.

• The date of purchase.

• The email address used when placing the order.

• The reason for the return.

Our team will review your request and provide return instructions if the item is eligible.

Please do not ship products back without receiving return authorization and instructions.

Return Shipping

Customers are responsible for arranging and paying for return shipping for standard returns, including orders that originally qualified for promotional free shipping.

We recommend using a trackable shipping service, as we cannot issue a refund for a return that we do not receive.

Original shipping charges paid by the customer are nonrefundable.

For orders that qualified for promotional free shipping, the actual outbound shipping cost incurred by Counter Guard will be deducted from the merchandise refund for standard returns. Any applicable outbound shipping deduction will be limited to the actual shipping expense incurred by Counter Guard and will not exceed the eligible merchandise refund.

If the return results from a confirmed product defect, shipping error, or damage attributable to Counter Guard, applicable shipping costs will be covered by Counter Guard, and the standard shipping deductions will not apply.

These terms are subject to applicable consumer protection laws.

Refund Processing

Once your return is received, we will inspect the product to confirm that it meets our eligibility requirements.

If the return is approved, the eligible merchandise refund will be issued to your original payment method within 10 business days of approval.

Your bank or payment provider may require additional time to post the refund.

If your return does not meet the eligibility requirements, we will contact you before taking further action.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at support@shopcounterguard.com.

Include your order number, a description of the problem, and photographs if available.

We will review the issue and provide an appropriate resolution, which may include a replacement or refund.

Where a return is necessary because of a confirmed product defect, shipping error, or damage attributable to us, Counter Guard will cover the applicable return shipping cost.

These provisions do not limit any rights you may have under applicable consumer protection laws.

Contact Us

For return requests, please visit our website's Contact Us page and select Returns.

For other questions, contact:

support@shopcounterguard.com

Counter Guard™ is a product of SKY Global LLC.